Frequently Asked Questions
**Please first check the announcement bar at the top of the website for any current shipping announcements**
Once an order is placed, there is a 24 hour processing time. We do our best to get orders shipped out as quickly as possible. Usually within 1-2 business days of receiving the order, sometimes same day!
**Please first check the announcement bar at the top of the website for any current shipping announcements**
Most domestic orders will arrive within 4-7 business days of placing your order.
We do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the postal service.
Once the package is scanned by the post office I have no control over how long the package will take to arrive. I am not liable or responsible for any delays, re-routes, or failed deliveries of your package.
However, I always want to make sure you receive the order that you paid for so please contact me at christina@themistychateau.com if you ever have any concerns with the status of your order.
If you notice that your address is incorrect after the order has already been placed, please email me immediately at erica@memoryboxcandleco.com so I can adjust it before shipping out your order!
Yes! We currently ship to these countries: France, Germany, the Netherlands, and the United Kingdom. And our International friends in the US.
We understand that international shipping prices can be expensive, and I want you to know that we do our best we can to provide reasonable shipping prices.
Please note that you will receive the most affordable shipping rate for orders under 2 pounds (0.90 kilograms) which is about the weight of 2 large candles.
*Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
The wax used in our candles is a custom blend of primarily soy ingredients with minimal amounts of apricot and beeswax.
The apricot and beeswax help add to the smooth creamy texture, scent throw and longer-lasting candle. And a much better burn!