Last Updated: May 15, 2026
Welcome to The Misty Chateau. We believe that your privacy is as sacred as the sanctuary of your home. We are committed to protecting your personal information and your right to privacy in accordance with the General Data Protection Regulation (GDPR) and applicable French law.
If you have any questions or concerns regarding this notice, please reach out to our sanctuary leads at themistychateau@icloud.com.
1. THE ESSENCE OF DATA COLLECTION
In Short: We collect the information necessary to fulfill your orders and enhance your sensory experience.
When you visit themistychateau.com, create an account, or make a purchase, we collect:
- Identity & Contact Data: Name, billing address, shipping address, email address, and phone number.
- Financial Data: Payment details processed through our secure partners (WooCommerce and PayPal). Note: We do not store your full credit card numbers on our servers.
- Technical Data: IP address, browser type, and usage patterns to ensure our site remains a seamless experience for you.
2. HOW WE USE YOUR INFORMATION
In Short: We process your data to honor our contracts with you and to provide a bespoke service.
Under the GDPR, we rely on the following legal bases:
- Contractual Necessity: To fulfill and manage your orders, payments, and deliveries.
- Consent: To send you “Scent Sommelier” updates and marketing when you have opted in.
- Legitimate Interests: To analyze site performance, prevent fraud, and curate collections that match your preferences.
- Legal Compliance: To satisfy French tax and accounting requirements for sales in France, Germany, the Netherlands, and the UK.
3. SHARING YOUR INFORMATION
In Short: We only share data with trusted partners who help us bring Pemberley and Baker Street to your door.
We share your data with selected third parties:
- Logistics & Fulfillment: Shipping partners to deliver your candles across Europe and the UK.
- Payment Processors: WooCommerce and PayPal.
- Analytics & Marketing: Facebook Pixel and Google Analytics to understand how you interact with our stories.
4. YOUR RIGHTS UNDER THE GDPR
In Short: As a resident of the European Economic Area (or the UK), you hold the keys to your data.
You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to rectify any incorrect or incomplete information.
- Deletion: Request the “Right to be Forgotten,” where we delete your data from our active systems (subject to tax law retention).
- Withdrawal: Opt-out of marketing communications at any time by clicking “Unsubscribe” or contacting us.
5. DATA SECURITY & RETENTION
In Short: We guard your data as we guard the secrets of our scent blends.
We implement technical and organizational measures to protect your information. We retain your data only for as long as necessary to provide our services and satisfy legal, accounting, or reporting requirements.
6. MINORS
We do not knowingly collect data from individuals under the age of 18. By using this site, you represent that you are of legal age in your country of residence.
7. COOKIES & TRACKING
Our website uses cookies to enhance your journey. You can manage your preferences through our Cookie Banner or your browser settings. Please note that disabling cookies may affect the “cozy chic” functionality of the site.
8. CONTACT US
For any inquiries regarding your data, or to exercise your rights, please contact our Data Controller:
The Misty Chateau Email: themistychateau@icloud.com Address: 16 route de la Liberation, 50810 Saint Jean D’Elle, France